entapack - when performance counts

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CUSTOMER SERVICE


ENTAPACK STAFF PROVIDE ULTIMATE CUSTOMER SERVICE

From the very beginning, Entapack has always prided itself on the high level of professional and quality service offered to customers. This has been due in no small measure to the diligence and competence of its hard working staff who are forever prepared to listen carefully to the needs of customers and respond quickly with appropriate solutions. Company workers involved in customer service include:


VINCENT PAPALUCA - managing director

Vincent founded Entapack in 1987 at Moorabbin and since then has overseen company growth including the move four years later to the current site at Advantage Drive, Dandenong South. As managing director he has been the prime mover behind the establishment of solid export markets Under Vincent's guidance, Entapack has forged a reputation for innovation inliquid packaging that has resulted in the winning of major packaging awards in 2002 and 2003. Vincent is married with four children (all now adults) and enjoys an occasional game of golf and tennis.

 

STEVE KEEN - operations manager

Steve joined Vincent to help establish Entapack since the first day, since then he has been responsible for company growth in manufacturing production. Steve also is responsible for all outsourced resources such as the engineering trades and has been heavily involved in the company's focus on innovative technology within liquid packaging. This has meant spending a lot of time helping to develop tooling and materials for new product samples to meet ongoing customer needs. Steve is married with four children who are all keen basketballers and enjoys fishing and a regular game of golf.




RON GILHOLME - export manager

Based in Sydney, as export manager for Entapack Ron Gilholme spends much of his time travelling to further develop and market the company's products. This mainly involves products for the aseptic packaging of fruits and concentrates such as tomato pastes and purees and the work includes arranging orders, organising the resultant manufacture and overseeing delivery. Ron has been involved with the liquid packaging industry since its commercial beginnings in 1969 and joined Entapack eight years ago. He is married with two adult daughters and grand children and enjoys swimming and sailing, particularly on Sydney Harbour.




SUE MACK - administration manager

Sue began her involvement with Entapack when the company was only 7 years old, not long before the company moved to its current location, taking care of administration one day a week. She now carries full time responsibility for financial control and bookkeeping and general office administration while also assisting the operations manager with ongoing IT improvements. Sue is one of the longer serving stalwarts on the Entapack team and has enthusiastically watched the exciting growth in new machinery, export sales, innovation and technology over the past few years. Sue enjoys genealogy as a hobby and the garden in their new home.




JOHAN DIRCKZE - logistics supervisor

Johan joined Entapack as a 21-year-old following his studies for an engineering certificate. As Logistics Manager, he is responsible for purchasing, transport distribution interstate and organising export shipments to all the company's overseas customers. Johan remains in constant contact with suppliers to ensure the best possible deals for Entapack and is a keen participant in the company's ongoing innovation and technological developments.




VANESSA KRUBER - supervisor customer service

Vanessa heads a team of three women who process customer orders throughout Australia and from overseas and prepare export documents for shipping goods. While she readily handles any unusual problems that might arise, Vanessa's duties also include daily production meetings with the other managers. She is the youngest of Entapack's customer service enclave and has been with the company more than 10 years. Married, she enjoys gardening as a hobby.




JUDY WEERASINGHE - customer service

Judy is one of the original Entapack staff beginning 15 years ago on the factory floor and moving from there into customer service. Like the operations manager, she joined the fledgling company in Moorabbin and ever since has been an enthusiastic participant in every aspect of Entapack's rapid growth. Married with no children, Judy processes orders and prepares export documents for shipping goods overseas while also carrying out other office duties.




KIM HANSSEN - customer service

Kim is the latest addition to the Entapack team after spending eight years with another packaging company. She finds her customer service role challenging and is fascinated by Entapack's wide range of products and the export side of the business, describing the experience as a good learning curve. The proud mother of many children, Kim enjoys gardening in her spare time.


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